Risk Management and Business Continuity Policy

The Chamber of Commerce and Industry is committed to exerting maximum efforts to ensure business continuity and minimize risks and their impact on operations, serving the interests of stakeholders and strategic partners under all circumstances, including crises and disasters.

This commitment is achieved through the implementation of best practices and international standards to ensure the highest levels of resilience across all sectors, departments, operational processes, and critical functions within the Chamber’s main buildings and branches.

Accordingly, the Chamber of Commerce and Industry is committed to:

1. Establish effective management systems that are aligned with the Chamber’s strategic direction and Abu Dhabi’s vision 2030, adhering to global best practices and standards such as ISO 22301:2019, NCEMA 7000:2021 for Business Continuity, and ISO 31000:2018 for Risk Management.
2. Defining the objectives of management systems, aligning the objectives with strategic goals, policies, and processes of the Abu Dhabi Chamber, and reviewing the objectives periodically.
3. Developing and implementing a Business Impact Analysis (BIA) across all activities, processes, and departments to identify critical processes and interdependencies
4. Identifying, assessing, managing, monitoring, and reviewing all types of risks, including enterprise risks and business continuity risks, and implementing appropriate measures to mitigate these risks.
5. Ensuring the commitment of all departments responsible for critical processes to develop and maintain Business Continuity Strategies and Plans that reflect changes in services or operations.
6. Conducting and evaluating drills and tests to ensure the effectiveness of strategies and response procedures and applying lessons learned to enhance Business Continuity Plans.
7. Defining roles, responsibilities, and authorities for risk, crisis, and disaster management to ensure clarity and accountability.
8. Providing adequate resources to implement continuity strategies and manage risks effectively and efficiently.
9. Enhancing awareness and competence through training programs that build employee capability and promote a culture of resilience across all levels.
10. Ensuring continuous monitoring and review of policies, procedures, maturity levels, and compliance with relevant laws, requirements, and standards to maintain readiness and adaptability.
11. Coordinating with external entities, including government authorities, regulators, and strategic partners, to ensure integrated and effective responses during crises and recovery phases.
12. Reviewing and updating this policy annually or whenever significant organizational or contextual changes occur.