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12November
2018
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Microsoft Dynamics 365 CRM and Microsoft Dynamics Contact Center (Unified Service Desk) Implementation Project - Tender


  • Tender #:Public Tender  (2/2018)

    Tender Purchase Cost: 1500 AED

    The Abu Dhabi Chamber will be accepting proposals to develop the Microsoft Dynamics 365 CRM on-premises. This implementation will include the CRM Module, Event Management and Marketing Module, and Contact Center/Customer Service Module (Unified Service Desk).

    The Project Goals include:

    1.Improve productivity

    2.Providing consistent delivery of services and information across different channels

    3.Enhancing customer experience

    4.Enable effective and targeted communication with customers

    5.Provide a one stop shop for customer information management and communication

    6.Allow for ease of targeted communication and creation of business communication groups by the end users.

    Timeline:

    1. First Ad in Newspapers Nov 11

    2. Second Ad in Newspapers Nov 18

    3. Last Day to purchase Tender Nov 22

    4. Open Forum Q&A Nov 29

    5. Tender Closing Dec 23

    For additional information please contact 026177311/026177321. The Tender Documents can be purchased and obtained from the Abu Dhabi Chamber Tower on the Corniche from the Purchasing Department on the 16th Floor from 9:30 AM to 2:00 PM.