o Design Thinking is the grand design of innovation –without a well-designed and functioning organization, it is difficult to innovate effectively.
o Attendees will be able to work through the top tools and thought process required for design thinking.
To provide participants with a comprehensive understanding of design thinking included in the certification exam.
o To provide participants with the skills necessary to evaluate the best approaches for any given situation.
o Attendees will learn why design thinking is the critical first step in understanding customers.